1. Overview
Welcome to Strong & Steady. By purchasing, downloading, or using our program and services, you agree to these Terms of Service. Please read them carefully before using any content provided by Strong & Steady.

2. Nature of Service
Strong & Steady provides self-directed exercise and education resources designed to improve strength, balance, and confidence for older adults. The information is general in nature and is not a substitute for personal medical advice, diagnosis, or treatment.

Always consult your doctor or physiotherapist before starting any new exercise program, especially if you have existing medical conditions or injuries.

3. Use of Content
All content, including PDFs, videos, and written materials, is owned by Strong & Steady and is for personal use only. You may not share, reproduce, or distribute any materials without written permission.

4. Health & Safety Disclaimer
By participating in this program, you accept full responsibility for your own health and safety. You agree to stop immediately and seek medical advice if you experience pain, dizziness, or discomfort. Strong & Steady and its staff are not liable for any injury, loss, or damage arising from the use of this program.

5. Purchases and Access
Upon purchase, you will receive access to the digital materials via direct download or email link. Access is intended for individual use and should not be shared.

6. Refunds and Cancellations
Because digital products cannot be “returned,” we do not generally offer refunds once materials have been accessed. However, if you experience technical issues or accidental duplicate purchases, please contact us within 14 days and we will resolve the issue promptly (see Refund Policy page for details).

7. Governing Law
These terms are governed by the laws of Australia and New Zealand, depending on your country of residence. Any disputes will be handled in accordance with the local consumer laws in your jurisdiction.

8. Contact
For questions, feedback, or support:
📧 physio@strong-steady.com

💸 Refund Policy
We want you to be confident in your purchase. Please read our refund terms carefully.

1. Digital Products
Because our programs are delivered instantly as downloadable or online materials, we cannot issue refunds once the product has been accessed or downloaded.

2. Technical Issues or Errors
If you experience a technical problem (e.g., broken link, missing file, or duplicate payment), please contact us within 14 days of purchase. We’ll fix the issue or offer a replacement at no extra cost.

3. Exceptional Circumstances
Refunds may be granted at our discretion in limited cases where you have not yet accessed the materials, or where required under Australian Consumer Law or New Zealand Consumer Guarantees Act 1993.

4. Contact for Refunds
📧 physio@strong-steady.com

Please include your full name, purchase date, and the email address used at checkout so we can assist promptly.